Egyptian CX startup Tactful AI secures $1 million in Pre-Series A funding to scale its agentic AI platform across Egypt and EMEA, with plans to accelerate R&D and target a Series A within 12 months.
Cairo based customer experience startup Tactful AI has secured $1 million in a pre series A funding round to expand its agentic AI platform across Egypt and the wider EMEA region, signaling growing investor confidence in locally built enterprise AI solutions.
Tactful AI has raised $1 million in a Pre-Series A round co-led by Foras AI and M Empire, with participation from deep-tech angel investors including Omar Gabr (Luciq), Mohamed Samir (Si-Bits), and Ahmed Fakhry (Infinilink). The company’s founders, Mohamed Elmasry and Mohamed Hassan, also invested in the round, underscoring their continued commitment to the business and its long term strategy.
Founded in 2016, Tactful AI helps enterprises move beyond traditional rule-based automation toward agentic execution, where AI agents can handle customer requests end to end within defined operational controls. Over the past 12 months, the company reports more than 100x growth in platform usage, driven by a strategy focused on deep enterprise collaboration and refining product–market fit before aggressive scaling, as detailed by Innovation Village.
The platform is currently deployed by enterprise clients including Elaraby Group, Raneen, Lucky App, valU, and Bosta, spanning retail, fintech, logistics, and consumer services. These implementations have allowed Tactful AI to test its technology across high volume, complex customer support environments, strengthening its value proposition for large organizations.
The fresh capital will be used to deepen its presence in Egypt, validate expansion into additional EMEA markets, and accelerate research and development to enhance the platform’s agentic capabilities, scalability, and enterprise integrations. The company had previously invested $5 million in R&D and plans to double that investment over the next three years, while preparing for a targeted Series A round within the next 12 months.
Tactful AI underwent a full management buyback after being acquired in 2022 by European communications firm Dstny, a move that returned strategic control to its founding team. Since regaining independence, the company has sharpened its focus on enterprise-grade AI deployments and long-term sustainable growth rather than short term revenue expansion.
