Salesforce
San Francisco-based customer relationship management software company founded in 1999 and listed on the NYSE. It reported fiscal 2026 revenue of $41.5 billion and has pledged $500 million for Saudi Arabia.
Industry: Customer relationship management software | Location: San Francisco, United States | Founded: 1999
About Salesforce
Salesforce is a US software company that sells cloud-based customer relationship management applications for sales, service and marketing, together with data, analytics and AI agent products. It is headquartered at Salesforce Tower in San Francisco, California, and is listed on the New York Stock Exchange under the symbol CRM. In its annual report the company says it sells to businesses worldwide, primarily on a subscription basis.
The company was founded in 1999, when it began offering CRM software as an online service. Marc Benioff is chair, chief executive and a co-founder. Co-founder Parker Harris is an adviser to the chief executive and a board member. Robin Washington is president and chief operating and financial officer.
Its products include Agentforce, a platform for building and managing autonomous AI agents launched in 2024, Data 360, a data platform launched in 2022 and formerly called Data Cloud, and Slack, Tableau and MuleSoft. Salesforce says Hyperforce is the infrastructure that helps customers manage data governance and compliance at a local level.
Salesforce acquired the workplace messaging company Slack in 2021 and completed its acquisition of the data management company Informatica on 18 November 2025. In June 2026 TechScoop reported an agreement to buy Fin, the AI customer service company formerly called Intercom, for $3.6 billion, expected to close in the fourth quarter of fiscal 2027 subject to approvals.
For the fiscal year ended 31 January 2026 Salesforce reported revenue of $41.5 billion, up 10 percent, and GAAP net income of $7.46 billion, according to the earnings release it filed with the US Securities and Exchange Commission. It had 83,334 employees at the end of that year.
In the Gulf, Salesforce announced at LEAP 2025 in Riyadh on 10 February 2025 a plan to invest $500 million in Saudi Arabia, including a new regional headquarters in the city. It said it would bring Hyperforce to the kingdom through Amazon Web Services, expand Arabic language support for its AI products and work with Capgemini, Deloitte, Globant, IBM and PwC on AI solutions. It also committed to upskill 30,000 Saudi citizens in AI.
Leadership
- Marc Benioff, Chair, Chief Executive Officer and Co-founder
- Parker Harris, Co-founder and Advisor to the CEO
- Robin Washington, President and Chief Operating and Financial Officer
- Miguel Milano, President and Chief Operating Officer
- Arnold Donald, Lead Independent Director
- Matthew Lambert, Regional Alliances and Channels Director, Middle East
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