AI contact centre platform ZIWO has secured a strategic debt financing investment from Amplify Growth Fund, managed by Ajeej Capital, to support regional expansion, deepen partnerships, and scale AI driven capabilities across the GCC.
Dubai based cloud contact centre software provider ZIWO announced the completion of a strategic debt financing investment from the Amplify Growth Fund, a private credit vehicle managed by Ajeej Capital (DIFC) Limited, according to press releases and financial news coverage. The value of the investment was not publicly disclosed.
Founded in 2010 by Renaud de Gonfreville and Eric Ouisse, ZIWO operates an AI powered, cloud-native Contact Centre as a Service (CCaaS) platform tailored for the Middle East and North Africa (MENA) region, with capabilities in voice, messaging, analytics, and AI automation. The platform supports enterprise grade customer communications across voice intelligence, automated quality assurance, and predictive analytics, serving more than 1,000 customer organisations spanning over 20 industries and more than 10 Middle East markets.
The Amplify Growth Fund, domiciled in the Dubai International Financial Centre (DIFC) and registered with the Dubai Financial Services Authority (DFSA), provides growth debt and strategic credit investments to technology-driven companies across the GCC and MENA region. Debt financing of this type offers non dilutive support for expansion, technology development, and scaling operations, in contrast to traditional equity financing. (Amplify Growth)
According to press releases, ZIWO will use the financing to expand its regional footprint across the Gulf Cooperation Council (GCC), strengthen integration partnerships, and accelerate deployment of advanced AI automation and voice intelligence capabilities in response to growing demand for cloud based customer communication solutions among large enterprises. The company’s regional proposition emphasises support for Arabic dialects alongside English and French, reflecting adaptation to local language and regulatory environments.
In 2021, ZIWO previously closed a seven digit pre series B investment round, underscoring a history of both equity and growth capital raises supporting product evolution and market expansion. The latest financing follows broader adoption of AI-enabled customer engagement technologies across MENA, where enterprises increasingly seek platforms that combine cloud scalability, automation, and language sensitive AI capabilities.
The strategic debt investment by Amplify Growth Fund positions ZIWO among regional tech companies leveraging alternative financing vehicles such as private credit and growth debt to support expansion beyond early stage venture capital and into later-stage scaling phases that emphasise operational leverage and technological differentiation.
No specific revenue or valuation figures were disclosed in relation to the Amplify Growth Fund investment, and publicly available metrics on ZIWO’s financial performance remain limited to growth indicators reported in press statements and industry summaries.
