Intercom
Fin, formerly Intercom, builds an AI agent that handles customer service conversations across chat, email, voice and messaging channels. Founded in 2011, it was acquired by Salesforce in September 2026.
Industry: Customer service AI software | Location: San Francisco, United States | Founded: 2011 | Total Funding: USD 131M
About Intercom
Fin, known as Intercom until May 2026, sells an AI agent that answers customer service questions for businesses. The agent works across live chat, email, WhatsApp, SMS, voice and Slack. Its website lists offices in San Francisco, London, Chicago, Dublin, Sydney and Berlin, with more than 1,400 employees.
Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett founded the company in 2011; its own history dates the founding to August 2011. McCabe was chief executive for nearly nine years before Karen Peacock took over in July 2020. TechCrunch reported on 6 October 2022 that McCabe had been reappointed chief executive, remaining chairman. The company's site now names him chief executive and chairman, with Traynor as chief strategy officer and Dan Griggs as chief financial officer.
The Fin AI agent launched in 2023. The company sells versions for customer service, inbound sales, e-commerce and customer success, and says it runs on its own Apex models. Fin works with helpdesks including Salesforce, Zendesk, HubSpot and Freshdesk. The company states that more than 30,000 companies use its products, that Fin resolves over two million conversations a week and that annual recurring revenue has passed 400 million dollars.
Intercom's own history records a Series A in 2013 and a Series D in 2018 led by Kleiner Perkins and GV, which valued it at 1.275 billion dollars. It puts total investment at about 241 million dollars. Wikipedia reports a 250 million dollar venture debt facility from Hercules Capital in March 2026, a figure not confirmed by a second source.
The company renamed itself Fin in May 2026, according to Wikipedia. In June 2026 Salesforce agreed to acquire Fin, and TechScoop reported the price as 3.6 billion dollars. Salesforce said on 10 September 2026 that it had completed the acquisition, without stating a price. Fin continues to serve existing customers as part of Salesforce AI Labs, and Salesforce's announcement names McCabe as chief executive and co-founder.
The company's trust page states SOC 2 Type II, ISO 27001, ISO 27701, ISO 27018 and ISO 42001 certifications, along with HIPAA, GDPR and CCPA compliance.
Leadership
- Eoghan McCabe, Co-founder, Chief Executive Officer and Chairman
- Des Traynor, Co-founder and Chief Strategy Officer
- Ciaran Lee, Co-founder and Chief Engineer
- David Barrett, Co-founder
- Paul Adams, Chief Product Officer
- Fergal Reid, Chief AI Officer
- Archana Agrawal, President
- Darragh Curran, Chief Technology Officer