CONNECT PS and Cisco debut Splunk observability for contact centers at LEAP 2026

CONNECT Professional Services (CONNECT PS) is participating in LEAP 2026 for its third consecutive year, hosted at the Cisco booth. The primary focus of the company's presence at the event is the debut of a Cisco Splunk Observability experience specifically tailored for modern contact centers. This demonstration falls under their broader "Future-Proofed Workplaces" concept, which aims to address the evolving technical requirements of enterprise environments. The integration of Splunk Observability into contact center operations represents a shift toward unified ecosystems that combine communications, artificial intelligence, and security. By bringing these elements together, organizations can monitor their systems more effectively and respond to potential disruptions before they affect end users. The Cisco Splunk Observability solution provides advanced performance monitoring, data analytics, and event correlation capabilities. These tools allow IT and operations teams to proactively identify and resolve issues within the contact center infrastructure. Instead of reacting to system failures after they occur, administrators can use the platform's data analytics to detect anomalies and address them early. Ahmed Tolba, Managing Director of CONNECT PS's Saudi Arabia operations, indicated that the solution is designed to prevent technical problems from impacting customer experience. The event correlation features help teams understand how different system components interact, making it easier to pinpoint the root cause of any performance degradation. The partnership between CONNECT PS and Cisco aims to integrate communications, collaboration, AI, and security into a unified ecosystem. This approach reduces the complexity of managing multiple disjointed systems, which is a common challenge in modern enterprise environments. By consolidating these functions, organizations can streamline their operations and improve overall efficiency. The focus on a unified ecosystem aligns with the broader industry trend of moving away from siloed applications and toward integrated platforms that offer comprehensive visibility and control over the entire IT infrastructure. For enterprises operating large-scale contact centers, the deployment of Cisco Splunk Observability can lead to more stable and reliable operations. The ability to monitor system performance in real-time and correlate events across different layers of the technology stack provides a significant operational advantage. As organizations continue to adopt AI and advanced collaboration tools, the need for robust observability solutions will only increase. The showcase at LEAP 2026 highlights how CONNECT PS and Cisco are addressing this demand by providing tools that help enterprises maintain high levels of service quality and system reliability. The demonstration at LEAP 2026 provides attendees with an opportunity to see how these integrated solutions function in a simulated enterprise environment. This practical showcase allows technical decision-makers to evaluate the potential benefits of adopting a unified observability platform for their own organizations. Furthermore, the emphasis on event correlation is particularly relevant for contact centers, where multiple systems must work together directly to facilitate customer interactions. When a disruption occurs, the ability to quickly trace the issue to its source can significantly reduce downtime and improve the overall efficiency of the support team. The collaboration between CONNECT PS and Cisco also highlights the growing importance of security within the context of enterprise communications. As contact centers handle increasingly sensitive customer data, ensuring the integrity and confidentiality of these interactions is a critical priority for organizations across all sectors. By incorporating security features directly into the observability platform, enterprises can monitor for potential threats while simultaneously tracking system performance. This dual approach helps organizations maintain a strong security posture without compromising on operational efficiency or service quality. The Future-Proofed Workplaces concept presented by CONNECT PS reflects a broader understanding of the challenges facing modern enterprises. As remote and hybrid work models become more prevalent, the need for reliable, secure, and integrated communication tools has never been greater. Through their participation in LEAP 2026, CONNECT PS and Cisco are demonstrating their commitment to providing solutions that address these evolving requirements. The debut of the Splunk Observability experience for contact centers is a key component of this effort, offering enterprises a practical tool for managing complex IT environments. In addition to performance monitoring and event correlation, the platform's data analytics capabilities provide valuable insights into system usage and user behavior. This information can be used to optimize re